"We were already aggressively managing our retail payroll across our Front-Ends and Non-Perishable areas. However, John and Mike were still able to improve our Front-End and Non-Perishable payroll, while maintaining our departmental standards and improving our customer service levels."
"When we started I thought they would be hard pressed to get .50 points off our labor, and I am so glad they proved me wrong! Not only did we get over a 1.00% improvement to our bottom line, but we also improved productivity by almost 30%; and we improved our front end customer service! THAT was very important to us! I highly recommend these guys to every independent grocer."
"We finally have complete control over not only our day-to-day labor management functions with outstanding results, but we also have an extremely effective budgeting and forecasting tool that is helping us drive labor where we need it for the future. We could not be happier with the results – well worth the investment. I would recommend John’s analysis and services for everyone wanting to maximize their productivity opportunities and reduce retail labor dollars significantly."
"We could not be happier with the Supermarket Productivity System John has been implementing in our 28 stores. There have been challenges of course, with the biggest one being that our store management teams didn’t realize we could continue to provide a very high level of customer service while not wasting payroll hours. They did all of the heavy lifting for us and delivered as close to a turnkey solution that we could possibly ask for! By project end, they will have improved our in-store operations, solidified customer service, re-vamped our retail payroll budgeting methodology, exceed our anticipated 6:1 ROI, and moved us towards our goal of close to 1.00% in retail productivity/payroll improvement and profit to our bottom line. The only drawback for us is that we did not learn about John’s services sooner."
"We embraced activity-based labor scheduling nearly 10 years ago. Our previous tradition based sales per man-hour approach was flawed. It constrained our store teams from understanding labor requirements and scheduling effectively. Our objective was not to reduce labor, but to leverage it more appropriately. John helped us quantify our needs and build a system that has helped us in three important ways:
We've improved our service levels, raising our customer loyalty scores by over 10%
We improved our efficiency, reducing our annual labor costs
Most importantly, we have created ownership and buy in at store level through the credible quantification of activities
"We are a community-based chain of stores serving as a source of quality food services to our customers. With John and Tom's expertise, we were able to continue our excellent standard practices of operations and customer service within a new framework of activity-based productivity concepts that is store specific and matches our business philosophy. We realized productivity improvements of between 10 and 20 percent across departments. In addition, the retail payroll results and corresponding ROI exceeded our expectations! I would decidedly recommend to any independent supermarket chain that they reach out to John and his team."
